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Terms & Conditions That Protect Your Play

When you open an account with tancap88, you're entering into a straightforward agreement that spells out your rights, our responsibilities, and how deposits via DANA, OVO, GoPay and…

Account SecurityPayment TermsWithdrawal RightsAccount Closure
tancap88 Terms & Conditions That Protect Your Play
QUESTIONS ABOUT YOUR TERMS

How to Reach Us on Account & Policy Issues

Team online

Live Chat Support

Our support team is available 24/7 through the chat widget in your lobby. We answer questions about your account status, deposit holds, withdrawal timelines and any terms clarifications in minutes. Players in Makassar and across Indonesia reach our team instantly.

Email Escalation

For formal requests, account disputes or data-access queries, email our compliance team at [email protected]. We respond within 24 hours on business days and outline your options in detail.

Account Settings Panel

View and update your registered email, payment methods and account preferences directly in Settings. Any changes to payment terms or contact info take effect on your next session.

HOW WE SECURE YOUR TRUST

Data Handling, Security and Your Rights

Encryption and Data Storage

All deposits, withdrawals and personal information are encrypted end-to-end. We store your account data on secure servers; transaction history is archived for seven years for compliance verification and your own audit trail.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytical cookies to understand how you navigate the lobby. No third-party tracker follows you across external sites. You can disable cookies in your browser; you'll stay logged in during your session but lose some convenience features.

Account Access Control

Your password is hashed; we never store it in plain text. Two-factor authentication is optional but recommended. If you forget your password, we verify your identity via email or the phone number you registered before resetting it.

Right to Request Changes

Contact support to update your registered name, email, phone number or payment method. Identity changes require proof of legal documentation; we'll guide you through the process within one business day.

Data Deletion and Closure

When you close your account, your personal data is anonymised within 30 days. Transaction records stay on file for regulatory purposes only and are never shared with third parties. Request a full data deletion through your account settings.

Dispute and Clarification

If you believe our terms have been applied incorrectly to your account, write to [email protected] with your account ID and a clear description. We investigate within 48 hours and respond with our findings and any corrective action.

What Indonesia Players Ask About Our Rules

Sharing login credentials breaches our terms and means you forfeit any winnings on that account. We monitor for multi-account activity and shared IPs. If detected, we suspend both accounts permanently. Your account is strictly for your solo use.

Yes. Go to Account Settings and select Close Account. Any remaining balance is withdrawn to your registered payment method within 24 hours. Closed accounts cannot be reopened; you'll need to register fresh if you return.

Deposits via DANA, OVO, GoPay and QRIS clear to your account in seconds under normal conditions. Holds occur if your bank flags a transaction as high-risk or if payment details don't match our records. Support can investigate holds within two hours of your report.

Withdrawals are processed within 24 hours after verification. We confirm your identity and check that the payout amount matches your account balance to prevent fraud. Verification usually completes in under two hours during business hours in Denpasar and nationwide.

We can update terms for legal compliance or security reasons. Any material change is announced 14 days in advance via email to your registered account. Continuing to play after the deadline means you've accepted the update. You can request clarification any time.

Contact support immediately via live chat. We'll lock your account, reset your password and review your recent activity for unauthorized plays. Never share your password, even with support staff—we never ask for it.

Email [email protected] with your account ID and request. We send a full data export and transaction CSV within 24 business hours. Your data is yours; we provide it free once per year per regulation.