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How tancap88 Handles Your Personal Data

At tancap88, the personal data you share when opening an account — your name, email, and payment details through DANA, OVO, GoPay or QRIS — is stored with…

No data sold to third partiesDANA, OVO, GoPay & QRIS details encryptedAccount data accessible on requestRetention periods clearly definedContact us 24/7 to update your records
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tancap88 How tancap88 Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat

Our live chat channel is open 24 hours a day, seven days a week. Send a message directly from your account dashboard to ask about data access, correction requests, or deletion of your personal information.

Email Support

Write to our dedicated privacy address at [email protected]. We aim to respond to all data-related enquiries within 48 hours, including requests from players in Denpasar and across Indonesia.

Account Settings

Many privacy actions — updating your contact details, adjusting marketing preferences, or downloading a copy of your stored data — can be completed directly inside your account settings without contacting support.

DATA HANDLING PRACTICES

Six Ways We Protect Your Privacy at tancap88

From the moment you submit your registration form to the moment a withdrawal reaches your DANA or OVO wallet, your data passes through encrypted channels.

Encryption in Transit and at Rest

All data you submit — including payment details for DANA, OVO, GoPay and QRIS — is encrypted using TLS during transmission and AES-256 at rest, so it cannot be read if intercepted or accessed without authorisation.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage or reject non-essential cookies through the cookie banner shown on your first visit, or via your browser settings at any time.

Account Security Controls

Your account includes two-factor authentication via SMS or an authenticator app. Any login attempt from an unrecognised device triggers an email alert so you can verify or block access immediately without waiting for support.

Data Retention Periods

Account registration data is retained for the duration of your active account plus five years for compliance purposes. Transaction logs — including QRIS and GoPay records — are kept for seven years as required for financial audit purposes.

Third-Party Data Sharing

We share your data only with payment processors (including DANA and OVO gateways) and identity verification services strictly necessary to operate your account. We do not share your data with advertisers or data brokers under any circumstances.

Your Rights and How to Exercise Them

You have the right to access a copy of your stored data, request corrections, ask us to delete your account records, or withdraw marketing consent — all via live chat or email at [email protected] within a 48-hour response window.

Your Questions About This Privacy Policy

These are the questions we hear most often from you when it comes to how tancap88 collects and manages personal data. Each answer is specific to how this platform operates — not a generic legal template.

We collect your name, email address, phone number, and the payment method you register — such as DANA, OVO, GoPay or QRIS. Device and session data is also recorded to protect your account from unauthorised login attempts.

Yes. Payment details linked to DANA, OVO, GoPay and QRIS are encrypted using AES-256 at rest and TLS in transit. Only authorised payment processors handling your withdrawals and deposits can access these records.

You can request a full data export by contacting us via live chat (available 24/7) or by emailing [email protected]. We aim to deliver the export within 48 hours of receiving your verified request.

Account registration data is held for the life of your account plus five years. Transaction records — including all QRIS, GoPay and bank transfer logs — are retained for seven years to meet financial audit requirements.

We share data only with payment processors and identity verification partners required to run your account. We never sell or pass your personal data to advertisers, data brokers or unrelated third parties, regardless of the situation.

Minor updates such as email or phone number can be changed directly in your account settings. For identity-related corrections, send a request to [email protected] with supporting documents; we will confirm the update within 48 hours.

After account closure, we delete active profile data and stop all marketing communications immediately. Transaction and identity records are retained for the periods required by financial compliance rules, then permanently deleted. Access to our platform depends on local law.

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